Terms of Service

Last Updated: January 20, 2025

1. Acceptance of Terms

Welcome to KidUp. By accessing or using our speech therapy and English learning platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and KidUp ("we," "us," or "our"). We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

KidUp provides an AI-powered platform for speech therapy and English learning designed for children ages 2-12. Our Service includes:

  • 12-week structured speech therapy program
  • AI-powered video analysis and feedback
  • English learning modules with reading comprehension and vocabulary building
  • Progress tracking and analytics
  • Parent coaching resources and guidance
  • Secure video upload and storage

The Service is intended to supplement, not replace, professional speech therapy or medical advice. Always consult with qualified healthcare professionals for medical concerns.

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to create an account and use our Service. The Service is designed for parents, guardians, or authorized caregivers to use on behalf of children.

3.2 Account Responsibilities

When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account
  • Not share your account with others

4. Subscription and Payment

4.1 Subscription Plans

We offer monthly subscription plans with different features and pricing. Current plans include:

  • Basic Plan: $29.99/month - Core features and AI analysis
  • Premium Plan: $49.99/month - All features plus priority support

4.2 Billing

  • Subscriptions are billed monthly in advance
  • Payment is processed securely through Stripe
  • You authorize us to charge your payment method on a recurring basis
  • Prices are subject to change with 30 days' notice
  • All fees are non-refundable except as required by law

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date. No refunds will be provided for partial months.

5. User Content and Conduct

5.1 Your Content

You retain ownership of all content you upload to the Service, including videos, photos, and other materials ("User Content"). By uploading User Content, you grant us a limited license to:

  • Store and process your content to provide the Service
  • Analyze videos using AI to generate feedback
  • Display progress data and analytics to you
  • Use anonymized, aggregated data to improve our Service

5.2 Prohibited Conduct

You agree not to:

  • Upload content that violates any law or infringes on others' rights
  • Upload content containing malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for any illegal or unauthorized purpose
  • Impersonate others or provide false information
  • Scrape, copy, or reverse engineer any part of the Service
  • Use the Service to harm, abuse, or exploit children

6. Intellectual Property

6.1 Our Property

The Service, including all content, features, functionality, software, and design, is owned by KidUp and protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works based on our Service
  • Remove or alter any copyright or proprietary notices

6.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without compensation or obligation to you.

7. Disclaimers and Limitations

7.1 Medical Disclaimer

Important Notice

KidUp is NOT a substitute for professional medical advice, diagnosis, or treatment. Our Service provides educational tools and AI-powered feedback to support parent-led speech practice. Always seek the advice of qualified healthcare professionals for medical concerns. Never disregard professional medical advice or delay seeking it because of information from our Service.

7.2 Service Availability

The Service is provided "as is" and "as available." We do not guarantee that the Service will be:

  • Uninterrupted, secure, or error-free
  • Free from viruses or other harmful components
  • Accurate, reliable, or complete
  • Available at all times or locations

7.3 Limitation of Liability

To the maximum extent permitted by law, KidUp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your use of or inability to use the Service.

8. Indemnification

You agree to indemnify, defend, and hold harmless KidUp and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

9. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Any reason at our sole discretion

Upon termination, your right to use the Service will immediately cease. We may delete your account and User Content, though we may retain certain information as required by law or for legitimate business purposes.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

10.2 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Singapore, except where prohibited by law. You waive your right to participate in class action lawsuits.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and KidUp regarding the Service.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Email: legal@kidup.app

Support: support@kidup.app

Address: Singapore

Questions About These Terms?

We're here to help. If you have any questions or concerns about these Terms of Service, please don't hesitate to contact our support team.